Our unique support focus
philosophy insures that our
solutions are also designed
with the objective of requiring
minimal ongoing management and support. Some companies may possess good project implementation skills. However, in many cases ongoing support is lacking as skilled engineers are quickly assigned to new projects. When the "wagon train" moves on to a new project, the customer is often left without access to quality technical support and related support systems. Our primary technical resources and superior support systems are readily available for post installation support.

Like many companies, Rx Technology provides 2 to 4 hour on-site Problem Response Time for network and PC problems. However, Rx Technology has invested considerable money and resources into providing the fastest possible Problem Resolution Time for our customers. Key components of our problem resolution strategy include:

• Highly Trained Technical Staff
• Superior Support Systems Infrastructure
• Help Desk
• Remote Support Tools
  

Rx Technology also incorporates other components that substantially improve the problem resolution time. All support calls are automatically routed to our Help Desk, that is always staffed with a high level network engineer. Within seconds your call is routed to a high level engineer who immediately begins troubleshooting your problem. During a catastrophic server crash, your urgent call will no longer be handled by an overworked dispatcher who can only log your call while hastily reassuring you that a technician will arrive on site "shortly".

The company incorporates state-of-the-art parts inventory and financial control systems to complement the highly trained technical staff. Our bar coded parts inventory contains over 1500 different items indexed by category and shelf location. Parts are automatically reordered based on minimum stock levels. Support calls are tracked with an automated service dispatch system that is integrated into the company's accounting system for streamlined billing. Our substantial investment in a Support Systems Infrastructure insures a high availability of in stock replacement parts and insures the fastest possible problem resolution times.